Shipping policy

At Elvantaa Ltd, we sell water bottles through our online store and fulfill orders from our international fulfillment location in Pakistan.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Shipping From Pakistan

All orders are currently dispatched from Pakistan using available international shipping carriers and delivery services.

The available shipping methods and estimated delivery times will be shown at checkout based on your delivery destination.

Estimated Delivery Times

Delivery times vary depending on the destination and shipping method selected at checkout.

International orders may typically take approximately 7–20 business days to arrive after dispatch. These are estimates only and delivery times are not guaranteed.

Delays may occur because of customs clearance, courier delays, weather conditions, public holidays, or other circumstances outside our control.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery destination, order size, and available shipping method.

Any applicable shipping charges will be shown before you complete your purchase.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any customs duties, import taxes, or other fees charged by their local authorities.

Customs requirements and charges vary between countries, and Elvantaa Ltd cannot control or predict these charges.

Order Tracking

When tracking is available, tracking information will be sent to the email address provided with your order.

Please allow some time after dispatch for the tracking information to become active in the carrier's system.

Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you provide an incorrect or incomplete address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us at saqibmehmood78666@yahoo.com with your order number.

We will assist you in checking the shipment status with the relevant shipping carrier.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the damaged packaging and product. We will review the issue and assist you with the next steps.